Slydepay Security

How secure is secure?

User Protection

Two factor authentication

Critical transactions and operations on your Slydepay account requires two factor authentication before the transaction is approved for execution. Customers and merchants are able to opt-in or opt-out from this added security measure by changing their security configuration within the settings section of their Slydepay account.

Data encryption

All security codes, passwords and answers are safe. Why? We do not store them in clear text. As such if by chance you do forget, you are provided with the option to reset.

Public login

Logging in from a PC that is not yours doesn’t have to be an issue. With public login, you will be provided with a one time password that expires right after use.

In-App security

Before you perform any transaction that involves your money or your account’s security, we require that you provide at least your secret code to proceed.These preferences can be changed within your account settings.

256bit extended validation SSL encryption

All communication between customers, merchants and 3rd party payment providers is encrypted with the most cutting edge secure channel communication technology in the market.

Transaction limits

Default transaction limits for individuals are set for the following:

Minimum KYC Medium KYC Enhanced KYC
Maximum Balance GHS 1,000.00 GHS 10,000.00 GHS 20,000.00
Transaction Limit GHS 300.00 GHS 2,000.00 GHS 5,000.00
Daily Transaction Limit GHS 300.00 GHS 2,000.00 GHS 5,000.00
Monthly Transaction Limit GHS 3,000.00 GHS 20,000.00 GHS 50,000.00

These limits can be adjusted securely by you from within the settings section of your Slydepay account and based on how much verified information we have on you (KYC)

Minimum KYC Requirements

  • Name
  • Date of Birth
  • Residential Address
  • Telephone Number
  • Any kind of photo ID

Medium KYC Requirements

  • Name
  • Date of Birth
  • Residential Address
  • Telephone Number
  • Acceptable ID (one of the following:)
    • National ID
    • Voter's ID
    • Driver's Licence
    • NHIS
    • SSNIT
    • Passport

Enhanced KYC Requirements

All of the Medium KYC Requirements, plus one of the following:
  • Tenancy Agreement
  • Utility Bill
  • Income Tax Certification
  • Other Bank Statement
  • Reference Letter / Employer's Reference Letter

Refunds

So let's say you purchased an item that was never delivered or you added funds and your account was not topped up. All you need to do is report this to support@slydepay.com.gh and you will be refunded based on the agreement we have with your merchant.

Fraud detection

Slydepay has an active and passive fraud detection system to analyze usage patterns and potential threats on the Slydepay platform to intercept any suspected fraudulent activities. This system works round the clock to ensure that your money is safe.

Notifications

Email and SMS notifications will be sent out to customers if there is a transaction on the account or the state of a customers account changes (e.g password changed). This notification enables quick mitigation if there should be an account breach.

Audit trails

Every activity by users or Slydepay is logged for auditing purposes.

Constant transaction monitoring

Whenever a buyer purchases an item from your store, you will be notified by email and or SMS. So no matter where you are , you can be sure you will be notified every time you make money. These preferences can be changed under your account settings.

Also, within your Slydepay account, you can monitor all transactions under your money stories.

Secure, user-defined cash out procedures

With Slydepay, you the merchant remain in charge of withdrawals from your account. All cash-outs from Slydepay can be initiated only by the merchant and are paid securely into the bank account of your choice

For more information, see user agreement

Security infrastructure

Our infrastructure is hosted securely using top of the industry standards with certificates to show how safe you are with us. Learn more

How you can keep your account safe

  • The security of your account depends on you keeping your account password confidential. You should not share your account name or password with anyone. Sharing this with others exposes your account to them.
  • Delete any emails requesting personal details such as PINs or password and do not open them. We will never ask you to provide this information over email.
  • Be particularly suspicious of attachments ending in .zip or .exe from unknown senders.
  • Check for a secure connection. Secure website addresses have "https" at the start, the 's' indicates security.
  • Immediately report it to us if you suspect that you have experienced or received a phishing scam or virus.
  • Consider whether the message you have received is one that you expect to receive from us. Incorrect spelling or images are usually a warning sign.